Testimonials From Cool R Us, Inc A/C & Heating HVAC Customers

I am truly impressed with everyone that works for this company including the owner! It first started with a call from Josh. Our air conditioner had a leak in the outside condenser. It was a cheap 5 ton by Goodman that cost us $2500 for both indoor and out door units. Our regular maintenance AC company told me it would be $3k just to repair. They wouldn’t be able to work on it for over a week. My mind began to consider all of my options. Our regular AC maintenance company introduced me to Josh with Cool R Us. He felt I might need/want some other options to consider since our home now has spray foam in the attic and our needs shifted towards a better unit than what we were used to before. Should we repair or replace? Should we get a cheap unit? Should we get decent unit? Should we get a high end unit? UGH! There are lots of choices to consider choosing air conditioning. Josh arrived just 30-45 minutes after our first phone call. I instantly felt that with Cool R Us that I was in good hands. Josh arrived, he asked us our wants and needs and began to make a system that would work extremely well in our home. Trane it was. We chose Trane’s top of the line variable speed units- indoor and outdoor. Cool R Us notified via text message when they were arriving on both the removal and installation day. On 1-7-2023 the technicians were prompt on a Saturday morning, coming 30 minutes early. 👍🏻 The day prior to the new unit being installed Cool R Us came to remove just the air handler so we could do make some repairs to the closet it was in. This company went above and beyond my expectations with the install and how it looked in my closet. I honestly feel NO OTHER COMPANY would have went as far as they did with the install. Even the owner came out and worked his but off out in my attic making sure everything was perfect and I mean perfect. We can’t say enough about how good this install went and we are glad we had the pleasure of doing business with CoolR Us. Thank you very much! Read Less

I am very happy with Cool R Us, I called them Saturday afternoon to set up an appointment. I left a message and was called back within 15 minutes, Josh asked me when I was available and I said now and he was at my house within the hour. Josh is one heck of a representative for the company he went over every aspect of the AC units and their different features. After his presentation and us even talking to the Owner of the company my wife and I decided to make them our choice for our new AC unit. We had prior quotes from other companies but their representatives didn't hold a candle to Josh and how thorough he was about the AC units. The installation team showed up this morning at 9am and went right to work, very clean and professional. A couple of hours into the installation another crew showed up to do my duct cleaning I opted to get this done since I've been in my home 16 years and never had it done before. Both crews were outstanding they worked together on both the installation and duct cleaning. If you've never had your ductwork cleaned I highly recommend it. The workmanship of the installation is second to none, you can tell they take pride in what they do and it shows in every aspect of their work right down to the clean up. My neighbor had Cool R Us replace their AC system and recommend them to me and I can see why. Read Less

I made an appointment on Saturday Evening for Sunday morning between 8 and 10. I received a message at 8: that Ena was on his way. He arrived shortly. Ena was friendly proffesional and listened to me. He checked out my sytstem that was dead. After a discussion I decided to purchase a new unit. Ena contacted the owner Lek and we talked about a few aptions. He offered to have a team out the same day to install. I had dealt with this company in the past and new they would just that. I agreed on a unit and within an hour they were at my home the the new ac unit. Aldi and Enon were very proffesional and took pride int he work they did. I am very pleased and would recommend them to anyone. Their service is above and beyond what you would expect. Lek the owner talked to me before the technicins left to make theI was happy with everything. How could I not be, First call Saturday evening and Cool Air by 2:00 Sunday. Now that is gret service. Thank You Cool R US. Read Less

If you are reading this review, then you are probably at the same place I was before contacting Cool R Us. My system quit working and I was at the crossroads of either calling someone to come take a look at it to diagnose it or just give it up as a total loss, as it was 15 years old. With my first phone call I knew I found the company to replace my system. I talked to only one person, so I always knew what was going on. Josh offered a next-day service of inspecting the work needed. After he finished his inspection, he walked me through all my options, with all their pros and cons, and the costs. The financing that they offer was a bonus! I was able to finance the cost at no interest for 18 months. A detailed print out of each system was provided, which made making a decision more informed. I finally decided on one, and they were able to get the installers come on a Saturday. The installers were super professional and efficient. All in all, I am extremely satisfied with the experience. It only took four days from my first phone call to a cool home - I called Wednesday, Josh came Thursday, and the AC was installed Saturday. Highly recommend to everyone. Read Less

Great response time. I called on a Saturday to have them look at my unit and see if it needed repair or replacement. They explained my options and were able to get a crew to come the very next day on Sunday and replace my whole unit. Appointment was at noon and they were at the house early by 10am and quick professional service and did all replacing of the entire unit and were done by 1pm. I’d recommend this company to anyone. Read Less