Testimonials From Cool R Us, Inc A/C & Heating HVAC Customers

Came on time. Very professional. Explained what he was doing and told me what were will have to watch for the future. A great company. Highly recommended. While the technician that came was excellent and the service performed in an efficient and timely manner, they double charged me for the maintenance plan. When I brought it to their attention, they were not very responsive and couldn't find the double charge, so I sent them in copies of my credit card statements and eventually they found the second charge in their books and refunded one of the charges. Then they, without telling me, cancelled my maintenance agreement. I did not find out about that until it was time for my spring service and when they didn't come, I called and was told they cancelled the plan. Very unprofessional. After reading the last review, they realized their mistake and we reached a settlement on my service agreement. A few days later, in the midst of a bad heat wave, my ac stopped working and they came out immediately and fixed the problem (bad condenser) as well as conducting the second maintenance service. This was handled very professionally and I do highly recommend them. Read Less

Cool R Us does it again. I called about a concern, and they sent a technician the very next day. It was a simple fix, that I probably could have taken care of myself, but I didn't know that. The technician, Aldi, was courteous, professional, on time and made me feel that this job was as important as any major project. He corrected the matter, told me to call if I needed anything else, and thanked me for doing business with Cool R Us. I say, Thank you Cool R Us! Read Less