Testimonials From Cool R Us, Inc A/C & Heating HVAC Customers

Josh (sales) was outstanding in keeping in contact with me regarding the entire process. He made it affordable and streamlined process to make it no hassle and friendly, safe financing. Julian & Laurence (technicians) arrived on time, were very professional while removing old unit and installing new unit. They answered all questions. Outstanding service by all. Read Less

I worked with Josh Conway to purchase a new HVAC system for our townhouse. Josh was able to answer all of our questions and even threw in an option if we would be able to install the unit the same week. Our installers knew what they were doing and worked all day with only a short break for lunch. They cleaned everything up and the system worked fine when they left. The communications were excellent. Read Less

Had a really amazing experience with Cools R Us here in Jacksonville. Our salesman, Josh Conway, was awesome to work with—super professional, upfront, and genuinely cared about getting us the right system without any pressure or sales gimmicks. What really stood out was how Josh handled a couple of small hiccups along the way. Instead of making excuses, he took full responsibility and made sure everything got resolved quickly and the right way. That kind of follow-through means a lot. The install team did a great job, and the system has been running perfectly. And honestly, for the quality of the equipment and service we got, the price was better than anything else we were quoted. Definitely feels like we got the best value without sacrificing quality. If you’re in the Jacksonville area and need AC work done, I’d highly recommend Cools R Us—and definitely ask for Josh. He made the whole process way easier than I expected. Read Less

Family owned and the installation team was outstanding. Sales department was very helpful and provided my family all the options to include payment options which was very helpful. No pressure from Joshua. I am definitely go back to Cools R US for my next AC project. I found them thru a word of mouth from my co-worker. I hope this will help. Read Less

From start to finish, I had an amazing experience with Cool R Us in replacing my A/C units. The service representative and the installation crew were awesome along with completing the job way ahead of schedule. Prior to leaving my property, the crew explained the system, warranty, and how to set/operate thermostats. Additionally, they made sure the work areas were clean and the same as when they arrived. Thank you, for sending me a well rounded and knowledgeable crew. I will definitely pass along my experience to others who are looking to replace their A/C system. Awesome job! Read Less