Testimonials From Cool R Us, Inc A/C & Heating HVAC Customers

I am very happy with Cool R Us, I called them Saturday afternoon to set up an appointment. I left a message and was called back within 15 minutes, Josh asked me when I was available and I said now and he was at my house within the hour. Josh is one heck of a representative for the company he went over every aspect of the AC units and their different features. After his presentation and us even talking to the Owner of the company my wife and I decided to make them our choice for our new AC unit. We had prior quotes from other companies but their representatives didn't hold a candle to Josh and how thorough he was about the AC units. The installation team showed up this morning at 9am and went right to work, very clean and professional. A couple of hours into the installation another crew showed up to do my duct cleaning I opted to get this done since I've been in my home 16 years and never had it done before. Both crews were outstanding they worked together on both the installation and duct cleaning. If you've never had your ductwork cleaned I highly recommend it. The workmanship of the installation is second to none, you can tell they take pride in what they do and it shows in every aspect of their work right down to the clean up. My neighbor had Cool R Us replace their AC system and recommend them to me and I can see why. Read Less

I made an appointment on Saturday Evening for Sunday morning between 8 and 10. I received a message at 8: that Ena was on his way. He arrived shortly. Ena was friendly proffesional and listened to me. He checked out my sytstem that was dead. After a discussion I decided to purchase a new unit. Ena contacted the owner Lek and we talked about a few aptions. He offered to have a team out the same day to install. I had dealt with this company in the past and new they would just that. I agreed on a unit and within an hour they were at my home the the new ac unit. Aldi and Enon were very proffesional and took pride int he work they did. I am very pleased and would recommend them to anyone. Their service is above and beyond what you would expect. Lek the owner talked to me before the technicins left to make theI was happy with everything. How could I not be, First call Saturday evening and Cool Air by 2:00 Sunday. Now that is gret service. Thank You Cool R US. Read Less

If you are reading this review, then you are probably at the same place I was before contacting Cool R Us. My system quit working and I was at the crossroads of either calling someone to come take a look at it to diagnose it or just give it up as a total loss, as it was 15 years old. With my first phone call I knew I found the company to replace my system. I talked to only one person, so I always knew what was going on. Josh offered a next-day service of inspecting the work needed. After he finished his inspection, he walked me through all my options, with all their pros and cons, and the costs. The financing that they offer was a bonus! I was able to finance the cost at no interest for 18 months. A detailed print out of each system was provided, which made making a decision more informed. I finally decided on one, and they were able to get the installers come on a Saturday. The installers were super professional and efficient. All in all, I am extremely satisfied with the experience. It only took four days from my first phone call to a cool home - I called Wednesday, Josh came Thursday, and the AC was installed Saturday. Highly recommend to everyone. Read Less

Excellent company! Our A/C broke yesterday, they fixed it temporarily so we could have air, and today we got our new system installed. Price was the best overall, and financing is available. All the guys that came and helped were very professional, knowledgeable, and timely. We are very happy with the service provided, and will referred them to all our friends and family! Read Less

It was mid to late afternoon when we had a little problem with our a/c unit… the air mover/handler (inside the house) was running, yet the house was not being cooled down… the compressor was making noise, but its cooling fan was not running. We were not sure if there was a problem, so we called their emergency phone number quickly. The person we spoke with, very quickly instructed us to look for the obvious… and also instructed us to turn off/reset power. When we were not able to fix the problem, the person we spoke to quickly informed us of a technicians coming to check it out Unlike other companies that take too long to respond, I was very surprised how quickly their technicians (Antonin and Robert) showed up, maybe because it was getting late in the afternoon. They went to work quickly and promised that they wouldn't leave us without our a/c for the evening. They were courteous, friendly, and kept us informed about what they were doing. I called it “outstanding aftercare” … most companies don’t have anything to do with you after buying their products. I like their emergency phone number, I believe it was the owner who I spoke with… the way he sounded with instructions and his guarantee of technicians coming to check it out… I’m glad we picked Cool R Us to install our unit… from day one, they kept their promise of guaranteed satisfaction… I highly recommend their company/products to everyone. Read Less